Updated October 5, 2025
Your health and safety are our number one priority. Additionally, we want you to feel confident when booking an experience with our company.
Health & Safety
- All of our experiences are private, so you won’t need to worry about interacting with other guests.
- Routes are typically 100% outdoors (aside from transportation between stops) unless an indoor stop is requested.
- Upon request, we will modify routes to avoid crowds.
Cancellation Insurance
To protect your trip, you can add cancellation insurance at checkout.
The policy is as follows:
Cancel your experience to receive a 100% refund on your booking (minus the cost of the insurance). Notes:
- All cancellations for tours and experiences operating in the morning (before noon EST) must be made by midnight EST the night before.
- All cancellations for tours and experiences operating in the afternoon (noon EST or later) must be made at least four hours before your scheduled start time.
- Note that cancellations made within 72 hours of the start time of the experience incur a $50 fee, which goes to the scheduled guide.
- Reschedules: One complimentary reschedule is permitted per booking if requested at least 72 hours before your scheduled start time and is subject to guide availability. Reschedule requests made within 72 hours incur a $50 fee to cover guide scheduling and administrative time. Please note that reschedules are disruptive to our small team’s calendar—so we kindly ask that you only request one if absolutely necessary.
To cancel, you must email [email protected]. Please use the subject line “Cancellation” in your email.
The NYC Subway
Our experiences typically involve riding the NYC subway, which has procedures in place to keep the trains clean and safe.
For instance, they have dramatically increased the number of cleaners working throughout the system overnight while subway stations are closed, and are also testing new cleaning technology so they can clean and disinfect more efficiently.
That being said, if you’d prefer to not ride the subway, we can tailor your itinerary to be 100% walking without transportation needed.
You can also opt to use Uber/taxis as the transport option between spots, though note this would be at your own expense.