Frequently Asked Questions

nyc tours

1. How does pricing work?

Pricing for Private Photo Journeys is per hour, per group (not per person). At this time the only tour that has a set price is our Bushwick #InstaWalk.

2. How does my group receive their photos?

We will email you a link to a digital folder of your images to download within three days of the tour’s completion.

3. Is food included?

We’re happy to plan food, drink and tasting tours for individuals and groups; however, for this you’ll pay separately for what you consume (which also means you avoid paying for what you don’t want).

4. I love NYC Photo Journeys! How can I promote the company and benefit, too?

We’re glad you asked!

We run an affiliate program. When you sign up you’ll receive a special tracking link so we can see which of our clients booked through you, earning you 10% commission per tour. Please see the affiliate program application page (it takes about 10 seconds).

5. Are your guides certified?

Yes, all of our tour guides are certified by the New York City Department of Consumer Affairs.

6. What is your cancellation policy?

Our cancellation policy is as follows:

  • Cancellations made at least 30 days in advance receive a 90% refund
  • Cancellations made between 73 hours and 29 days out from the tour departure receive a 50% refund
  • Cancellations made within 72 hours of the tour departure are non-refundable

Please keep in mind that guides block their schedules when a booking is made, turning away other tours to be available for yours. In order to effectively run our business while ensuring guides are always compensated, we do not provide 100% refunds.

Also keep in mind that all of our experiences are private, meaning that if you cancel we don’t have other people making up that cost, which public tours are able to do.

If you need to reschedule please email us at [email protected] and we can try to accommodate as best as we can. As long as your scheduled guide can accommodate your request, we’re happy to reschedule at no charge.

This being said, we do offer a 100% refund if a tour is canceled due to inclement weather.

Please see our Terms & Conditions for full information (section 3).

Do you have another question? Please get in touch via the form below.